Known Problems
- If you have a computer with an Intel Core Duo processor, then you must use the DBAN 2.0 pre-release to get full performance.
- The keyboard may be unresponsive at the "Device Selection" dialog on some Apple MacBook Pro laptop computers. Use "autonuke" instead of interactive mode on these computers until the bug is fixed.
- If your computer usually crashes, then DBAN is likely to crash with a "kernel panic" or "sanity error" too. DBAN does not run on computers with bad hardware.
Before You Ask For Help
- Recreate your DBAN boot media and try a second time. The most frequent reason for a DBAN problem is a bad floppy disk, bad CD-R, bad DVD-R, or non-bootable USB flash drive.
- Always give the manufacturer and model for your computer when you ask for help. More information is always better.
- Please read the FAQ. There is a 90% chance that your question has already been answered. You may be ignored in the forums or get a form letter from the support technician if you ask something that looks like a Frequently Answered Question.
DBAN Help Forum
The best place to ask a question, request support, or give feedback is at the
We prefer to give DBAN support in a public forum so that the conversation is archived and other people can benefit from the outcome.
By asking a smart question in the public forum you positively contribute to the DBAN project and help other people.
DBAN Email Support
Just send an email with a descriptive subject to:
Email support for the general public is provided on a best-effort basis. The current average response time is next business day.
The smart people that read this email address are a scarce resource. If we support you one-on-one, then you should support us by doing one of these things:
- Send us $10.
- Become a GEEP customer if you are a corporation that needs to dispose of anything with a power cable.
- Join the Electronic Frontier Foundation. The people at the EFF fight to keep software like DBAN legal for you to use.
- Become a DreamHost customer if you need web hosting so that we get a discount on our hosting expenses.
DBAN Issue Tracker
You can also browse outstanding bugs and feature requests at the DBAN Issue Tracker.
